Hello,
My friend is experiencing problems with his printer. It sometimes stops printing at any time, leaving half of paper free, sometimes paper is being eaten like crazy and is not moving smoothly, color printing is very very bad however cartridge is new. He sent printer to a service and they said it has some viruses infection. However, they didn't do anything probably because they had no clue what to do. Does anybody know if re-installing software is possible and would help?